Wednesday, November 23, 2011

Samsung stays silent over Galaxy Nexus volume glitch

Some early purchasers of the Samsung Galaxy Nexus have reported a problem with the handset that causes the volume level to fluctuate wildly without warning.

The Samsung Galaxy Nexus — the first mobile to arrive running Android 4.0, better known as Ice Cream Sandwich — went on sale on 17 November but some early adopters have said that the phone is virtually unusable for voice calls due to a problem with the volume that causes it to fluctuate between silent, full volume and anything in between.

"Volume drops to nothing seemingly at random, volume rocker becomes unresponsive for a few seconds," a Galaxy Nexus owner by the name of 'Damian M' wrote on a Google support board. "Cause seems to be related to switching network signals and possibly enabling Wi-Fi."

A number of other users on the board, and elsewhere such as the company's Facebook page and the XDA Developers Forum, also reported the same issue.

Online retailer has put shipments of the device on hold while the issue is investigated. It also corroborated that the issue is largely present when the handset is in 2G mode — denoted by a 'G' or 'E' where it would normally say '3G' or 'H' if in 3G mode.

"Further tests have shown that there is an issue with the volume on some tested units," the retailer said on its blog." The tests are showing when in 2G mode the volume is acting erratically - we at this point are putting all shipments on hold."

ZDNet UK contacted Samsung for comment on the issue but the company had not responded at the time of writing.

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